Can't log into nest account because originating email address no longer exists

[hottoddylou]

When attempting to log into my nest account, google/nest required me to enter a five or six digit passcode sent to my originating email address. Unfortunately the original email address I used to start my nest account, which actually started as a Dropcam account is no longer in existence. I no longer have access to email sent to this address.

At that point, I migrated my nest account to Google in hopes that would resolve the issue. Now, my Nest home screen no longer contains movement notifications, save clips etc.. The new home screen only lets me add new devices. I read that placing your camera off-line for 48 hours would allow the camera to be seen as a new device.

I thought this was common when a home's new owners use nest equipment left behind from the previous home owner.

Unfortunately all efforts to resolve this issue have failed.

Please help!! Thank You

[EdmondB]

Hello hottoddylou, 

I’m sorry for the trouble this has caused you. Let me help you out. For transferring a 1st generation Nest camera like the DropCam, you need to disconnect it from the power outlet for 48 hours, and after that, you need to connect it to a WiFi network. Try changing your WiFi network name and password, or turn off your WiFi router and use a mobile hotspot instead. Once you connect the camera to the mobile hotspot you can update the WiFi information on the Nest app.

 

Here are the steps to update the WiFi using the Nest app: 
 

1. On the Nest app home screen, tap Settings .
2. Select Home info Home Wi-Fi help.
3. Select the offline camera.
4. Tap Start.
5. Tap Update settings and follow the on-screen prompt.
    

Let me know if that helps,

Regards,
Edmond