Cannot Login to Nest App

[aileent]

My Nest App has decided that I cannot login. I am using the account that my Nest reports go to and I have tried resetting the password, but the reset email never arrives.  I have also tried logging in using my Google account, but that just loops back to the login screen.  I am able to access the account on the web, using my Google account.  Also, Google Home is also not working on my phone, which I think is impacting home and away sensing.  Any thoughts on troubleshooting steps or correction?

[MplsCustomer]

@aileent 

Some customers have had looping problems like yours when trying to logon, and had to allow third-party cookies for home.nest.com and accounts.google.com:

https://www.googlenestcommunity.com/t5/Apps-Account/Cannot-sign-into-home-nest-com-after-migrating-t...

[Jeremyg]

Hi @aileent!

Thanks for reaching out to the community, and also thank you for your willingness to help @MplsCustomer. I am sorry that you cannot log in to the Nest app, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. To help me find the best solution, I'll need to ask you a few questions:

• Can you see the devices when you log in to the web?
• Does your phone have the latest software version?

In the meantime, let’s try the steps below:

• Quit and restart the Nest app or Google Home app.
• Restart the mobile device or tablet.
• Try a different mobile device or tablet.

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy

[gul7]

Change your default browser to Google Chrome in the setting of your cell phone. Everything will work. After that change your default browser back the original one.