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Cannot connect nest hiub max

Addie1202
Community Member

I had connected the max to my old house and deleted it after creating a new home. The Hub max got connected to new address but now there is an error. Remove max from previous account. How to do it. 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Addie1202 

After you removed your Nest Hub Max from your Google Home app while on your previous Wi-Fi network, did you perform a factory reset on your Nest Hub Max (https://support.google.com/googlenest/answer/7073477) before trying to reinstall your Nest Hub Max in the Google Home app while on your new Wi-Fi network?