Cannot link Spotify to Google Home

[Lisa0201]

I had to unlink my Spotify to me Google Home is music was not playing,  Now when I try to relink I keep getting a message saying something went wrong - try again.  I have tried to reconnect about 6 times keep getting the same message.

[AaronBrewer]

Me too

[Azarco]

Hey folks,

We're sorry if you're having trouble linking your Spotify account — let's see what's going on.

A few questions: when did it start happening? What country are you located in? Also, have you tried reinstalling your Google Home and Google Assistant app? 

• Try using a different device in linking your Spotify? 
• Resetting your Google Home might help too.

Let us know how it goes.

Best,

Alex

[Azarco]

Hey all,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Lisa0201]

Hi There - still no luck have tried all of your suggestions and even cleared the caches in my iPhone. I'm in Australia - problem started happening a few weeks ago when my Spotify wouldn't play on my Google Home speakers so I unlinked my Spotify account and now cannot reconnect it?

[Azarco]

Hey Lisa0201,

Thanks for the update. Could you try the steps below:

• Uninstall the Spotify app on your phone.
• Once uninstalled, try linking your Spotify account again on the Google Home app.
• If you successfully link your Spotify account, you can install the app back on your phone.

Keep us posted!

Best,

Alex

[Azarco]

Hey folks,

How's it going with linking your Spotify account to your Google Home app? Did the suggested steps above help?

Thanks,

Alex

[Lisa0201 · Accepted solution]

All fixed now Alex thanks for your help.

[JenniferV]

Hi Lisa0201,

Awesome! Glad to hear that Alex was able to help you. In the meantime, do you still have other questions and concerns?

Thanks for the help here, Alex!

Regards,

Jennifer

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba