10-10-2021 08:18 PM - edited 10-11-2021 11:05 AM
After removing my devices from the Google Home app and setting them up (along with upgrading their firmware) in the Cync (C by GE) app, I cannot link or unlink the Cync service within the Home app. The app crashes many times when trying to enter my username and password. When I can enter my username and password, the app tells me I have no devices set up in Cync.
10-14-2021 02:05 PM
I'm so sorry to hear about the issues you're having when trying to link your device to the Home app. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.
10-14-2021 03:06 PM
Thanks, I will do that.
10-15-2021 09:55 AM
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.