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Cannot link or unlink Cync (C by GE)

RobertDonat
Community Member

After removing my devices from the Google Home app and setting them up (along with upgrading their firmware) in the Cync (C by GE) app, I cannot link or unlink the Cync service within the Home app. The app crashes many times when trying to enter my username and password. When I can enter my username and password, the app tells me I have no devices set up in Cync.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

I'm so sorry to hear about the issues you're having when trying to link your device to the Home app. I have sent this information over to our engineering team and they ask that you provide them feedback through the Google Home app to them. They suggest including the keywords, "#Lights" along with the name brand of the lights and a short description of what you're encountering.

 

Best regards, 

Garrett DS

Thanks, I will do that.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS