Hi @suzannepisano
Thank you for posting in the community. I'm sorry to hear you're experiencing trouble logging into (home.nest.com), seeing a blue screen with a spinner. I appreciate you've already tried both Chrome and Firefox. I'm happy to help you!
To help me find the best solution, I'll need to ask you a few questions:
- What model of the Nest devices do you have?
- To log in to (home.nest.com), are you using your mobile device's browser or a computer?
- Are you able to access other websites without issues on the same browsers (Chrome and Firefox)?
- Are you using a VPN or any ad-blockers/security software that might interfere with website loading?
- Could you specify the operating system (e.g., Android version, iOS version) on the device you're using for the Nest app?
- When you say "blue screen with spinner," does anything else appear on the screen? Any error messages, even brief ones?
- Are you sure you're trying to log in with the correct credentials, specifically the Google account associated with your Nest account (if you've migrated)?
Please keep me posted. I'll be waiting for your response.
Best regards,
Debora
