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Cannot manage one of my Google home devices located in another state

Marleensalo
Community Member

Cannot manage one of my Google home devices located in another state.  How to fix

4 REPLIES 4

Marleensalo
Community Member

Addition to above query:  I moved from North Carolina to Florida and left one of my Google Home devices in NC.  When I arrived in Florida, I tried to set up my other device and it will not show my photos.  It sends a request to manage the other device; but, I cannot access the REQUEST to process.  I am locked out of the device in NC and cannot complete the photo frame for my device in Florida.  HELP!

GarrettDS
Community Specialist
Community Specialist

Hey there Marleensalo, 

Sorry to hear about the troubles you're having, I know it can be confusing, but I'm happy to help. 

Unfortunately, if you are not near your device, you won't be able to get it set up as you'll need to be within the same wifi network for it to be set up. 


Apologies for the inconvenience on this. 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS