Cannot sign into Nest from my desktop

[L2L]

When I try to sign in via Google, I get to a screen that asks me to link my Nest account.

Issues are:  (1) My Nest account is already migrated (I can sign in from my Android)  (2) My Google account security settings show that Nest has permission to my PC. (3) Also, I have an email dated 7/11/2022 informing me that my Nest account has been migrated with/to my Google Account (4) When I try to "link my Nest account" by signing in with my Nest login and password, of course my password does not work. When I try to reset it, the reset email never comes. The login screen says that if I am migrated already, to sign in with Google. When I do, it takes me back through the same loop...again.  Lastly, I have seen this same issue reported by many members. I have not seen any effective solutions.

Does anyone have an answer?

[luciaaa]

Hi, @L2L,

Thank you so much for reaching out to the community. I'm sorry you're unable to log in to the Nest website. I'm happy to help you.

To assist you better, I'd like to know:

• Is this a personal or work computer?
• Do you have any antivirus, security, or firewall software installed?
• Have you cleared your cache and cookies?
• Does this problem affect only your browser, or all browsers?

Here are some troubleshooting steps you can try:

• Ensure your device's date and time settings are correct and set to automatic.
• Update your web browser to the latest version.
• Close and relaunch your web browser.
• Add https://goo.gle/2qjvVSU to your browser's allowlist.
• Temporarily disable any antivirus, firewall, or security software on your computer.
• See if this inconvenience occurs only with your current browser or with all of them.
• If the inconvenience persists, uninstall and then reinstall the affected web browser. Make sure you have an alternative browser available.
• Restart your computer.

Feel free to ask any questions you might have along the way.

Best regards,

Ana.