Cannot stream TP-Link camera video in Google Home

[PZL]

Hi,

Even though I can connect my TP-Link camera to the Google Home app, but when I go to stream video from it within the Home app, I get a black screen with a cannot connect message.  The steaming video works fine in the TP-Link app though.

Help please?

[LovelyM]

Hello PZL, 

Thanks for reaching out. I'm sorry for this experience.

Please answer the following: what's the make and model of your camera? Can you stream it in the Google Home app before? How about the Google Nest display? Have you tried any troubleshooting steps?

If you haven't already, check if uninstalling and reinstalling the Google Home app helps. You can also unlink and relink your TP-Link camera and see what happens. Here's how: open the app > Tap Settings > Look for Works with Google > Select TP-Link > Unlink. You can link your camera again by going through the same steps.

Let me know if this helps.

Best,
Lovely

[LovelyM]

Hi PZL, 

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else. 

Cheers,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan