You tube premium on google nest hub

[michele727]

I can't get the hub to play YouTube premium. On my mobile Home app it says that is my default but i still get ads and commercials. 

[Muddi]

Hello michele727,

Thanks for reaching out. I know how challenging it is when you're having issues playing music on your Google Nest Hub. I'd love to dig deeper into this.

A few questions:

• When did you notice the issue?
• Which model of Nest Hub do you have (1st, 2nd, Nest Hub Max)?
• What country are you located in?
• What Google account are you signed into Google Home with?
• How often does it happen?

Please check the type of membership you’re currently subscribed to (trial, individual, family, student):

1. Open the YouTube app and make sure you’re signed in.
2. Tap your profile picture.
3. Tap Purchases and memberships.
4. Your YouTube memberships and subscriptions will be listed under the “Memberships” section.
5. Your membership type and price will be listed directly underneath the name of the membership.

Looking forward to your response.

Cheers,

Muddi

[LovelyM]

Hi there michele727, 

We want to ensure you are good to go. Please reply to this thread with the information asked by Muddi if you still need assistance so we can look into this further.

Best,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan