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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6556 Views
  • 0 replies
  • 7 kudos

Cookies Not Enabled on iPhone

After years of using the Nest mobile app on an iPhone, I’ve now suddenly been logged out and am unable to log back in. I receive an error saying “Your browser has cookies disabled. Make sure your cookies are enabled and try again.”However, I’ve enabl...

njberta by • Community Member
  • 5349 Views
  • 9 replies
  • 2 kudos

Resolved! Nest main Page

Why can't we change arrangement order (of nest cams, doorbell, thermostats)on my main nest cam page?

BigDog9721 by • Community Member
  • 3305 Views
  • 7 replies
  • 0 kudos

Google home removes thermostat from home and cannot add back

The setup is Google Home, with Hive products (lights, thermostat, and hot water). App is on both android and iOS.Over the last few months, the home app has been removing the thermostat and hot water from their allocated room, they appear at the botto...

tomg35 by • Community Member
  • 8297 Views
  • 30 replies
  • 3 kudos

NA030 error on Nest Connect when attempting initial set up

I’m trying to add my Yale lock in my Nest app but before I need to add Nest Connect but I’m having problem finding my nest connect. The set up show my Thermostat and show the Nest Connect with the finding animation but after few seconds the app show ...

Jcagarcia by • Community Member
  • 5417 Views
  • 3 replies
  • 0 kudos

Deleting an old Nest

I cannot figure out how to delete an old Nest product from my Nest App. We have a Nest at home and last year we rented a house and we're given access to their nest. I ONLY want to delete the one we no longer use. But when I go to manage my account it...

Shadydave by • Community Member
  • 3325 Views
  • 8 replies
  • 0 kudos

Not all cameras are syncing to the nest app

I have 3 camera devices, doorbell, indoor/outdoor camera and the hub max. All are hooked up to my Google home app but only the hub max video can be accessed on the Nest app. How can I get all the cameras there?

B2JAMIESON by • Community Member
  • 1625 Views
  • 3 replies
  • 1 kudos

Wrong D.o.B

How do I correct wrong date of birth on account.it keeps seeing me as a kid after I accidentally punched in wrong year on date of birth

epochzw by • Community Member
  • 1298 Views
  • 3 replies
  • 0 kudos

Google Nest Battery Doorbell Smartthings Integration

Hi all, with the move to Google home from nest the connection to smartthings of Samsung is lost. I have a Samsung family hub refrigerator and new doorbell battery but these two aren't able to communicate at this moment of time. Please make the doorbe...

Jesperr by • Community Member
  • 2008 Views
  • 5 replies
  • 0 kudos

Corrutped Nest/Home structure + bonus forum issue

Hello everyone, So I have a glitched Nest Structure that I cannot see in Google Home. I can't delete from Nest (nothing happens) and I can't upgrade it to Nest Aware plus which I really need. But I can see that structure in Google Store.I tried thing...

BrianTheB by • Community Member
  • 3149 Views
  • 12 replies
  • 0 kudos
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