Cant add family member to Google Home

[LCasanova]

I see so many other people are having this same issue so starting a new thread since I haven't seen any response or fix. Please reply if you have been able to add family members to Google Home with how you did it because I have read through everything and still can't find a solution nor any response from Google. This has to be a huge issue and a major deterrent for people to steer clear of Google and go to Amazon. Not sure why this isn't being handled.  Anyone make any progress or hear of a fix?

[kiltguy2112 · Accepted solution]

If your account is a Google Workspace account, you won't be able to add others to your home. Like wise you cannot add workspace accounts to your home. I used the procedure below to add my family members.

https://support.google.com/googlenest/answer/9155535?hl=en

[kiltguy2112 · Accepted solution]

If your account is a Google Workspace account, you won't be able to add others to your home. Like wise you cannot add workspace accounts to your home. I used the procedure below to add my family members.

https://support.google.com/googlenest/answer/9155535?hl=en

[LCasanova]

That fixed it. I think that needs to be made more clear. I saw it say that you could not invite someone using their GSuite/Workspace account but I did not see anywhere where it says you cannot invite anyone if YOU have a GSuite/Workspace account. Maybe I missed it. 

[ErinCP]

I've been experiencing the same issue, I am trying to invite a family member, get to the second screen of the invite and click next, but nothing happens from that point onward, so I can't send the invitation.  I will say that I have already sent this particular family member an invitation, but it was about a year ago and they don't recall receiving the invite and definitely never joined the home.

[LCasanova]

Erin are you using an email that is @Gmail.com ? My issue was using a workspace account. I had to change everything over to a standard gmail account. 

[ErinCP · Accepted solution]

No, I was using an icloud account actually, but yes, as soon as I switched it to their Gmail account it worked.

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS
 

[dbmd]

I am having the same issue.  I am able to add my spouse to the Google Home App.  They show up as a "Manager" in the account . When they log into Nest or Google Home they can't see the cameras or thermostats

[linds1718]

Same issue here. My husband can use the home app but not Nest which is the most useful for cameras and thermostat