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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 3983 Views
  • 0 replies
  • 5 kudos

Problem adding a camera

Already have an active Nest Aware subscription for our first camera. Recently added a second camera but is not recording videos. It's prompting me to subscribe again (my subscription is good through 11/2023) tried multiple ways including adding it in...

SunnyLu by • Community Member
  • 628 Views
  • 2 replies
  • 0 kudos

Cant get Entry Key -- How??

I have Nest THermostat E just purchased and installed. Ios app on phone works fine.I need an Entry Key to use the web app. This Nest E does NOT support the procedure used forlearning etc: Setting to 'nest app'.. It's not there.HOW do I get the Entry ...

TerryKing by • Community Member
  • 495 Views
  • 1 replies
  • 0 kudos

Resolved! Google home fail to link philips hue

Hello.For some time now I've had a problem with Google home: my philips hue lights no longer work.This prompted me to unlink / link my Philips hue account. Unfortunately, since then I've been unable to connect it, and I keep getting the same error: "...

bbat888 by • Community Member
  • 42196 Views
  • 49 replies
  • 10 kudos

Migrated Nest Account will not link to Google Home App

This exact question was already asked a year ago, and no one came to a conclusion on this. Prior to migrating my nest account to my google account, I used to be able to ask my Google Home to show me the front door, and it would show me my nest camera...

google protect

I have the google smoke CO detectors in my home. I am selling my house and would. like to know how to transfer the account to the new owners.

No option to update the service credentials

Hi,I have tried to add a service to google home, during that process i used my google id to login option. But that service is using my another google email id. So when ever i select that service it using my google id and failing it not giving option ...

Imransids by • Community Member
  • 735 Views
  • 3 replies
  • 0 kudos

Can't recover gmail account

Hello Google I have 2step verification same gmail send gmail Please forgot my 2step verification My contact gmail.#Recovery gmail. # Please help me fix my problem

Abuzarkhan by • Community Member
  • 1137 Views
  • 4 replies
  • 1 kudos

Google Home App

Hello, I have three Meross smart bulbs which are connected fine and work fine within the Meross app however when I try to use them via the Google Home App two of them get messed up. The bulbs are labelledHallway - works fineBedroomDaughter room---Bed...

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