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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
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  • 0 replies
  • 7 kudos

Pixel Buds cut in and out in certain places

I cannot find where to write about pixel buds specifically...but every single day when I get to London Bridge Station or just outside Cannon Street Station - my audio cuts in and out repeatedly. I have tried resetting etc. Surely this doesn't happen ...

HOUGHHJ by • Community Member
  • 820 Views
  • 1 replies
  • 0 kudos

Trying to delete my Nest account leads to 404

I trying to delete my nest acocunt as I'm moving out. I go into the android app and through settings select "Delete my account". I'm then sent an email to confirm. I click the link, sign in (with my nest account as G-Suite accounts cannot be migrated...

Ojaybee by • Community Member
  • 1045 Views
  • 5 replies
  • 0 kudos

No music services appear

When I go to Music services in the Google Home app there are no music provider options. None. It only shows no default selected. When I ask one of my speakers to play a specific playlist it confirms the command and then after a minute of silence it s...

Nyauwi by • Community Member
  • 2197 Views
  • 7 replies
  • 0 kudos

Thermostat shows in app but zero control

I cannot work this out.My nest has been installed for years - amazing!I had to 'migrate' to google - the app now shows my thermostat with home/away & external temperature only.Cannot control the device remotely - just by turning the RING.Tried to ADD...

Connecting the learning thermostat to the nest app on an iPhone

I am installing a learning thermostat to nest. Nest and the thermostat connect, but then when I'm setting it up and I get to the point where it wants me to select the location of the thermostat the app locks up. I uninstalled and reinstalled the app ...

How do I file a Formal Complaint?!?

How do I file a formal complaint? I have been a strong supporter of Nest and other Google products. However, Google has become the worst customer experience I have had my entire life. It was surprising to see that my experience wasn't unusual either ...

Is it me or has Google screwed the pooch on the nest integration

So I am happily using the Nest app, when i have to add a user who can unlock my door using the app. Sounds simple, nope. You first have to migrate from nest to Google home to add users. Ok fine, lets migrate. Now can I add them, nope need their speci...

Hellooo by • Community Member
  • 444 Views
  • 0 replies
  • 2 kudos
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