cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Chromecast cannot Connect to Netflix

Yopyop
Community Member

Hello,

 

I cant link my Netflix account to my Chromecast.

I login and It says https://clients3.google.com/cast/auth/3p/done?status=error would you help me? Thanks

 

 

 

 

 

 

13 REPLIES 13

MplsCustomer
Bronze
Bronze

@Yopyop 

Something broke the integration between Google Home accounts and Netflix on Nov. 10 and Google Nest Support was saying the night of Nov. 10 it would take 24-48 hours to fix it; as of right now, it's not fixed:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netflix-currently-not-working-on-Nest-H...

Other posts in this forum (with no response from Google Nest) include:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-hub-max-won-t-link-to-Netflix/m-...

https://www.googlenestcommunity.com/t5/Apps-Account/Unable-to-link-Netflix-to-Google-Home/m-p/282057

Onrigado. Estou com o mesmo problema. Sou do Brasil. Netflix desvinculado. Disney+ está perfeito.

Yopyop
Community Member

Ok, thanks, great, i think It was me. Thank you very much

I thought the same thing, but finally went to the Support Contact page on Thursday night.

Yopyop
Community Member

Thank you. I really apreciate It. Thanks

Mixe
Community Member

Yup, this is a problem for me too in Sweden. No connectivity Netflix --> Google. When I disconnected Netflix and tried to reconnect (as I was prompted to do by the app) all I get is a blank page. 

MplsCustomer
Bronze
Bronze

We were able to re-link about 8 am US central time Nov. 13 and are able to play, although on one try Google said it was having trouble and try again, but on the second try we were able to.  Maybe they're still getting the kinks out of the problem.

MplsCustomer
Bronze
Bronze

Our link to Netflix, which was fixed on the morning of Nov. 13, is now broken again. When attempting to play something on Netflix, it starts to play and then says "Your account is no longer linked. Please relink through the companion app." But in the Google Home app, we are still linked to Netflix. When I clicked on "Manage" I got a message with a screen entitled "This app will be linked to" title with a blank profile square and a "Confirm" button; clicking that brought up a Sign In screen, which returned me to the same screen with the "Confirm" button. If I clicked "Unlink" and tried once again to link, I got the now infamous blank "clients3.google.com screen" and nothing else.

I just spent 105 minutes on the phone with Netflix Support. They said they were completely unaware of this issue. I told them it was affecting hundreds of Google Nest Hub customers and sent them links to posts in this forum. They said they would investigate.

Bel1
Community Member

Did they fix this - first time Netflix user and having the same issues

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for posting in the community and apologies for the late response. Just wanted to check if you are still experiencing Netflix unable to connect to your Chromecast? Keep me posted. 

 

 

Best, 

Nikki 

Yopyop
Community Member

Everything is ok. Thank u very mucho 😃

Mlabrador
Community Specialist
Community Specialist

Hi Yopyop, 

 

That's good to hear. I'll be locking the thread now. Feel free to create a new one. 

 

 

Best, 

Nikki 

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

Just checking in if you still need help? I'll be locking the thread within 24 hours and consider this as complete. If you have other questions feel free to create a new thread. 

 

 

Best,

Nkki