Chromecast devices available differ by Google Account

[TomDelaney]

I am a technology coordinator at a school. We use Chromecast and generally like it. But we've run into an issue that I can't seem to figure our or find an answer for.  We had an issue in a classroom where the device for the TV in that classroom would not appear on the Cast listing. Tried all the normal fixes - unplugged, restarted both Chomecast and the chromebook, made sure both the chromebook and chrome were up to date. Even did a factory reset.  Then we decided to sign out of the classroom teacher's account. I tried with my account and was able to cast with no issues. Then we tried the aide's account - same chromebook - and it also worked fine. So my question is, what would cause this? 3 accounts, all from the same chromebook. Only 2 could cast to the room's device. I went into the Admin panel to compare the accounts, but I don't see any difference. Thanks in advance for any info or help.

[Jeran]

Hey there TomDelaney,

I apologize about the late response, thank you for being patient! Were you able that Chromecast casting issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?

• What type of Chromecast do you have?

What I would recommend for now is that the teacher try casting from another device, such as their phone, using that same Google account, to see if the account or the device is the issue. Next, while they are logged into the Chromebook and Chrome, check out the chrome://flags and check to see if the Cast Media Route Provider is either default or enabled. Finally, check out this article on No Cast Destination Found and see if everything checks out.

I look forward to your response, and if you had any other questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from TomDelaney, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran