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Chromecast not working

Community Member

-Factory reset

plug to outlet

reboot modem

 TV off/on

Tried all this but I cannot connect phone to Chromecast.

I moved to another house and ISP provider  so i erased what i had because it wasn't working.


Platinum Product Expert
Platinum Product Expert

I hate to ask, but I need to, as its a common issue with chromecasts.  When you say you factory reset it, did you follow all the steps on this link?

Chromecasts do not handle network changes well, and unless the factory reset is completed, when you plug it into the tv and turn it on, it needs to be at initial setup, otherwise nothing will work on it.  Once the Factory reset is complete, you will plug it into the tv and turn it on, and use your google home app to proceed to set up the chromecast.  

Thanks. I’d reset it five or 6 times. I found out the problem. I had to setup through the network created by chromecast in order to set up with the google jome app. Not sure it’s clear on the instructions to do that or not but it’s working!

Platinum Product Expert
Platinum Product Expert

good to hear its working!

Community Specialist
Community Specialist

Hi All,


First, thank you Ashepherdson for helping answer this question. I appreciate your help!

Hello pastormcolon, thanks for your update. I am glad to hear that your issue has been resolved! I will now go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to make a new post. Have a nice day.