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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4110 Views
  • 0 replies
  • 5 kudos

Google Nest Aware Billing

I have been double charged for Nest Aware for the last 2 years. I called a week ago and talked to a representative who said the $240 charge for February 2025 would be refunded but it never was. I would like them to refund the extra $240 I paid in Feb...

csoler79 by • Community Member
  • 602 Views
  • 6 replies
  • 0 kudos

Option to use presence for an automation is not available

I am trying to setup automations using presence sensing. I have enabled the presence sensing in settings, as well as, the requirement to "Always Allow" location sharing. I have also done this on my wife's phone (android), which is the only other devi...

Can not log in to Nest Via PC

Hey everyone,I wanted to share an issue I've encountered while trying to migrate my Nest Aware account to my Google account. Recently, I attempted to log in, but when I clicked the "Forgot Password" button, I ran into a major hiccup: the system sent ...

Google home panel gone

Hi everyone, I have a X90l television in my living room. I also have an x85r in my bedroom.These are both Sony's and they both have Google TV built into the TV as its operating software. Both of them have had the Google home panel accessible in the s...

cannot stream my nest camera to my vizio tv

I have nest outdoor wired cameras, 1 nest camera with motion lights, 1 nest doorbell with camera. I have the nest app on my Iphone, I also have the google home app on my Iphone. I have a chromecast device 3rd gen or older connected to my vizio tv. Fo...

pcirwin by • Community Member
  • 226 Views
  • 1 replies
  • 0 kudos

Nest camera no longer accesible

I can no longer log into my Nest App as I do not use gmail, have not yet migrated my account. When I login Nest is supposed to send an authentification code to my email but it never comes.

elloyd12 by • Community Member
  • 187 Views
  • 1 replies
  • 0 kudos

restore my nest hub

I mistakenly disabled my nest hub for my current location when trying to disable it from my old location. I’ve forgotten how I did this and need help where to go in the phone to restore access, please.

devoncro by • Community Member
  • 189 Views
  • 1 replies
  • 0 kudos

google home app no longer shows heat balance settings

Just now updated Google Home app to vers 3.29.103. I can now no long see the heat pump balance settings under temperature preferences. Nothing was changed on Nest Thermostat or wiring. It worked fine on app version I had previously.

bill46 by • Community Member
  • 408 Views
  • 5 replies
  • 0 kudos

Latest update taking 35 seconds to load favourites screen

as the topic really. App becoming unusable as it takes too long to actually see your smart devices. It just sits and buffers (when you're just wanting to turn on the lights)Phone s23 Ultra on android 14.app version 3.29.157.6 public previewThanksJonn...

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