Chromecast stopped casting after last update

[mariadottir]

Hi, I haven't been able to use cromecast at all now. I updated the chromebrowser in my labtop few days ago and then it suddenly stopped working. I was waching a movie when it happened.  I then went to  check in another computer Imac  if it was possible to use cast there and it was fine because I hadn't updated the browser there so I desited to update that browser also just to descover and same issue appared.
So now I cant use the cast in either computers, both are apple products. My app in my Iphone does not work at all anymore after my attempts to factory reset, throw out the wifi on device and so on. Now I cant use the home app in my phone to cast to my tv. All my apple products are new. I use an old Sony tv which is perfectly fine but is early smart tv with no apps so I have to count on the chromecast for that one. I'm hoping for a solution and feedback here.
Regards, María

[Rusell]

Hi Mariadottir,

Thank you for posting in the community, I'm sorry to hear that your Chromecast stopped casting last update.

Before, I begin with troubleshooting, i'd like to ask you a few questions about your concern.

• What kind of Chromecast do you have?
• Does any error message when you cast?
• How did you do the factory reset in your Chromecast?

In the meantime, please kindly try to these troubleshooting:

• Clear cache & cookies
  
  • On your computer, open Chrome.
  • At the top right, click More More and then Delete browsing data.
  • Choose a time range, like Last hour or All time.
  • Select the types of information you want to remove.
    • Note: If you delete cookies while signed in to Chrome, you won't be signed out of your Google Account.
• Reboot the streaming device
  • Unplug the power cable from the streaming device and wait a few seconds. Then, plug it back in.
  • Wait a couple of minutes.
  • Try to cast 

Keep me posted.

Best regards,

Rusell

[mariadottir]

Hi Rusell,

Thank you for your respond.
Last night I managed to fix the connection from my tv to the casting device (2gen) by factory reset the cromecast. Then I had to drag the chromebrowser to the bin and empty the bin before downloading chrome again. The problem was in the beginning that the browser didn't authorize the casting. It kept asking for access to something in the system but didn't say what exactly this access was suppose to be. Now everything is fine. 

Kind regards, 

María

[Rusell]

Hi Mariadottir,

Thank you for your response. To help us get a better picture of what's happening, do you mind sharing a photo?

Keep me posted.

Best regards,

Rusell