Recently bought a light from Cync by GE and got it connected through the C app. When I go to connect to the Google home app to control with my voice it will not connect and tells me no devices are added to the C app. How can I fix this issue? Kind of putting me off frombuying more products like this.
Thanks for reaching out.
Sorry to hear about your experience with setting up your Cync by GE lights. Let's make sure that these steps are done:
If your Cync (C by GE) devices aren’t set up in the Cync (C by GE) app, you can set them up in the Google Home app.
Tip: The name you give your device will be used for voice commands. Use a name like "reading light" or "overhead light." Don’t include the name of the room when you name the device.
Note: The device may blink during its first firmware update after you set it up with the Google Home app.
If the Google Home app can't find your bulb or plug during set up
Note: If your bulbs or plugs don’t show up in either the Google Home app or the Cync (C by GE) app, they probably need to be factory reset. Your bulbs or plugs might also use older firmware, so follow the second factory reset sequence if the first sequence doesn’t work.
Let me know if this works.
Yes I have tried restarting or resetting my devices. Nothing seems to work.
I only have my Google home mini right now. Then this new bulb. The Google home mini I have no issues with except occasionally it will stop playing music and I have to ask it to restart music. I have been planning on buying the thermostat and other bulbs, but haven't gotten to it yet due to expenses.
Thanks for responding.
Can you confirm the distance between your Google Home Mini and your router? Let's make sure that both lights and Google Home Mini is within a good range from the router to avoid the congestion on your network. Lastly, I would recommend to unplug the router for at least a few minutes to refresh its network settings and to see if there are any changes on its behavior after rebooting.
Let me know how it goes.