05-24-2022 02:27 PM
hello, I have a brand new Google nest mini. connected to 2.4Ghz wifi successfully, my lights are connected to the Tuya app and work fine from there. linked it in the home app and used credentials to link it. says it was successful but when i say turn on table light it says table light is not responding and the device shows as offline.
started from scratch 3 times, rebooted everything (nest mini, lights, phone apps) , including router. i have internet as it tells me the weather when asked.
what to do next?
Thanks in advance!
05-24-2022 02:52 PM
Hi eagleman,
Please try saying "Hey Google, sync devices" to your Nest mini and let us know if this helps or not.
05-24-2022 02:57 PM
Hi, Cathal_S, did that, says ok syncing for tuya smart. same problem. says "looks like the table light is not available right now"
Thanks for the quick reply
05-24-2022 03:10 PM
Let me check with others to see if this is a known issue.
05-31-2022 01:54 PM
Hey folks,
Our team is aware of this and should be resolved now. Give rebooting your Nest Mini and Tuya devices a try to see if that helps. If the issue persists, try relinking your Tuya app on your Google Home app.
Let us know how it goes.
Thanks,
Alex
06-03-2022 01:59 PM
Hey everyone,
Checking back in to see if rebooting your devices help? Let us know by updating this thread, and the community will be happy to lend a hand.
Best,
Alex
06-06-2022 01:35 PM
Hey eagleman,
I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Alex