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Debbie T. Original Poster 8/10/21 When will the Nest App be fixed so energy usage is recording?

rgaila
Community Specialist
Community Specialist

‎08-26-2021 02:01 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Debbie T. 

A week ago there was a bug in the Nest app. Energy usage wasn’t recording. It took almost a week for Google to fix it. Now it’s happening again!! No energy usage recorded for yesterday!! Come on Google when are you going to fix this problem?? The troubleshooting nonsense you keep directing us to is useless!! Please fix this!!! 

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rgaila
Community Specialist
Community Specialist

‎08-26-2021 02:02 PM

Hi Debbie,

Sorry to hear about your missing energy history. I can understand the frustration behind losing that kind of data. I'm happy to look into this for you.

We're currently aware of an issue with the Nest thermostat Energy History. Affected customers will see a "No usage" message indicated, but tapping the day will show detailed usage. We're working on resolving this issue as quickly as possible, and truly appreciate your patience as we get this resolved.

Let us know if you have any other questions for us!

-From Garrett DS,Community Specialist.

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