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Delete all home devices

botty-1963
Community Member

Hi all. Is there a way of deleting all off the devices on your account?

I have had some issues recently with a couple of speakers, I have tried taking them out of the home, deleting the home, uninstalling and reinstalling the Home app, but each time they are still sat there as local devices and if I set up a new home and add them back in, I am back with the same issues. So I can only think of deleting everything and then starting all as new.

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

Devices show up as a "local" device if you're connected to the same Wi-Fi network as that device, but it was not set up using your account that you're logged into the app with, or you didn't assign it to a room during setup. 

If they are your devices that you recognise (i.e. you're not using a shared Wi-Fi network), the easiest way to resolve this is to factory reset the devices, then set them up again making sure to assign them to a room during setup.

Ah, so a factory reset should resolve the issue, thanks.

Alex_S
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, @David_K!
 

@botty-1963, It seems like your question was already addressed. I want to make sure that everything is covered on your end. Feel free to reply to this thread if you have additional questions or concerns.
 

Kind regards,
Alex

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hello everyone,

 

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi