Devices appear in two homes

[Marc48S]

I have four devices (speakers) that appear in two different homes. How do I get them to appear in one home only?

[RXShorty]

Hi @Marc48S,

You can remove devices from your selected home by using the Home app.

https://support.google.com/googletv/answer/9654581 

Hope this helps. 🙂

[Marc48S]

Does not work -- Clicking remove does not remove the device

[EmersonB]

Hello folks,

@Marc48S I understand if you're having this issue. I know it's confusing and I really wanted to help you with this. A few questions: What app are you using? What error message do you see when you try to remove the device? If possible, can you send the screenshot of your home with the 2 different homes that you have.

Keeps me posted.  

@RXShorty thanks for your response.

Best,
Emerson

[Marc48S]

I use Google Home on Android. I have two homes. 4 devices are listed in both homes, with the same settings in both, including home, placement, and Wi-Fi. In the proper home, they are listed with the correct placement. In the other home, they are grouped together as "other cast devices". If I try to delete one of these devices, the delete returns with no error, but the device is not deleted. I would prefer devices to be listed only in one homer.

[EmersonB]

Hello Marc48S,
 

Appreciate the response. Sounds like a minor hiccup on our end. 

Give these steps a try:  

• Clear the cache of your Google Home App.
• Make sure that your Google Home App is updated?
• If the issue persists, try reinstalling the Google Home app.

Looking forward to your reply.

Regards,

Emerson

[Marc48S]

reinstalling makes no difference

[EmersonB]

Hi Marc48S,

I'm sorry to hear if you're still having the same issue. To confirm, have you tried to remove the home structure with the "other cast devices"? 
 

Try these steps:

• Remove all of your Google Home speakers from the home with the correct placement.
• Try removing the home structures.
• Reset the actual Google Home speakers to the factory default.
• Re-add them to the Google Home App.
   

Looking forward to your response.

Thanks,

Emerson

[EmersonB]

Hello Marc48S,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Best,
Emerson

[EmersonB]

Hi Marc48S,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Emerson