Google Home not linking with Cync account

[Jjordan59]

I just changed my home network to new high speed service. Router and Wi-Fi changed. So, I’ve had to redo all my C by GE lights in the Cync app. I have almost 50 smart lights. Cync is working. However, when I now try to LINK it to Google Home app, Google Home indicates the Cync login was successful, but, none of the devices appear anywhere in the Google Home app. It is as if the connection is not made. And, I’m curious too now that Cync app requires two-factor authentication how the login link to Google Home is actually happening without the two-factor verification.

Thanks for any ideas.

[Dan_A]

Hi  Jjordan59,

That certainly hasn't been easy for you ― let’s check this out. 

Follow these steps:

1. Ensure the bulb is working on its own
2. Power cycle the bulb
3. Ensure Home app is up-to-date
4. Force close the Home app
5. Reboot the Google Home device
6. Unlink the C by GE bulb from the Google Home app
7. Re-link the C by GE buld in the Google Home app
8. Reboot the router
9. Factory reset the bulb

Also, click the articles for more information and troubleshooting steps: Set up and control Cync (C by GE) light bulbs and plugs and Use smart lights with Google Nest or Home devices.

Keep me posted.
 

Best,

Dan

[Dan_A]

Hi Jjordan59,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[Jjordan59 · Accepted solution]

Hi Dan,

I actually talked with GE Cync and I needed to have at least 1 direct connect (wi-fi) device in the group of Cync devices. All I had were bluetooth. So, that solved my issue for the most part.

Thanks

[Dan_A]

Hello Jjordan59,

I wanted to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

Best,

Dan

[Juni]

Hi there,

Since we were able to resolve this issue I will mark this thread as resolved after 24 hours. If you need help create a new thread and Community will help you. 
 

Thanks,

Juni