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Devices not adding

calstonbaskett
Community Member

I'm having issues adding and linking devices.  When I try to add new linked accounts, e.g. Homey, update exiting linked accounts or remove existing linked devices e.g Meross / Tado the App says its performed the link etc but then I get a spinning circle and eventually the app says "Something went wrong. Try again".

Linking devices via Matter works

I've tried removing and reinstalling the app and tried on multiple devices iPhone / iPad 

I've tried creating a new home and the same problem occurs

It works if I create a new home under a new gmail account which implies its linked to my primary google home account.  

Does anyone know a fix or does anyone know how I can kill all data linked to my primary gmail account and start again?

1 REPLY 1

OlexH
Community Member

I have the same issue.
Last week, I linked my Sonos system without any problem.
Yesterday, I tried to link my Philips hue system, that didn’t work.
Today I tried again, and also tried to link my Airthings and Netamo system, with no luck.
Same message, “something went wrong. Try again”.

I have deleted my home and tried again, no luck.
For now, I have removed the Google home app, don’t see the reason to keep something that did not work.