Dish network

[KayZee2405]

Hello i just signed up to be an expert, i work as a dish tech, i work with setting up Google products all the time but i need your help so i can help others. When i link the dish account in the home app, i am unable to link the hopper to the home app. It fails every time. I would like to become an expert in this particular area of Google, not only will it help me sell more Google products, i can represent Google and be able to assist customers the way dish and google intended.

[GarrettDS]

Hey there, 

I appreciate you writing into us about wanting to help out and I am happy to see how we can help as well. 

Would you mind letting me know what kind of "expert" you signed up to be?

What error messages are you receiving when trying to connect your dish account to the Home app?

Also what troubleshooting steps have you tried after it fails. 

I look forward to hearing from you. 

Best regards, 

Garrett DS

[KayZee2405]

Hey Garrett, i signed up to be an expert on here lol. But anyways, when i connect the dish account to Google home that works fine, it's even i connect the hopper receiver itself to the Google account is where i always run into problems, i get to the part where i type the code and hit next, then it fails and it keeps failing every time i hit try again. To trouble shoot i reset hopper and phone, i unlink account and relink and i keep getting the same error

[GarrettDS]

Hey there, 

Thanks for letting me know that information I will pass along that you signed up to be a Product Expert in the forums. 
In regards to the Dish account issue, I would check what third-party access was provided via https://bit.ly/3mua7LD - try to unlink it from there if it's still showing up.

You may want to check privacy and security settings to make sure that the correct permissions are granted as well. 

Please let me know if you have any further questions. 

Best regards, 
Garrett DS

[KayZee2405]

Thanks this will be great getting everyone setup properly

[GarrettDS]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS