04-24-2022 09:03 PM
Both my Chromecast with google Tv devices all of the sudden have the error code 83 for Disney +. Haven’t been able to use the app on the Chromecast for months. Only works on my mobile devices…
04-25-2022 03:46 AM
Are there any updates pending for the app? Have you tried uninstalling it and installing it again?
04-25-2022 08:38 AM
No pending updates, on the app or devices. I have uninstalled and reinstalled several times. Clear the cache a few times. Spoke to Disney tech Support. I’m not sure what happened or why.
04-25-2022 11:15 AM
Disney support doesn't have much in the way of troubleshooting for this unfortunately:
https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=6215b533db47bc50db1ceb2ed3961986
Although I tried, I couldn't find anything sensible that you could otherwise try apart from factory resetting your Chromecast.
04-30-2022 05:44 PM
Hi folks,
Thanks for the help, davidking.
Snipes1983, how's it going? Still need help?
Thanks,
Jennifer
05-03-2022 05:48 PM
Hi Snipes1983,
It's me again. I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.
Thanks,
Jennifer
05-04-2022 05:48 PM
Hey there,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
05-04-2022 08:12 PM
Hey JenniferV,
still no change. I have tried everything as far as a factory reset on my Chromecast. Maybe I have faulty devices…?
05-07-2022 06:04 PM
Hi Snipes1983,
Thanks for getting back to us. Can you watch videos from other supported apps? If the issue is isolated when using Disney+, please reach out to the app developer for additional help.
Thanks,
Jennifer
05-08-2022 04:53 AM
Yes I can watch Netflix, Prime, NHL, and Apple TV no problem.
thank you for the help
05-08-2022 05:51 PM - edited 05-08-2022 05:52 PM
Hey there,
Thanks for the info. If it works with other Chromecast-enabled apps, please reach out to Disney+ for further help.
In the meantime, do you still have other questions and concerns?
Thanks,
Jennifer
05-11-2022 06:01 PM
Hi there,
I wanted to check back in to see if you still have other questions and concerns. Feel free to let me know if you do.
Thanks,
Jennifer
05-16-2022 03:19 PM
Hi Snipes1983,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer