Error while adding device to a home/room in Google Home

[amber22]

Hi All,

   I am unable to add a new device (Sony Bravia Google TV) to my google home as a device.  First of all , when i search for the device , it doesnt show up and i have to repeat the search almost ############ times and then suddenly it starts showing up .

  Once it shows up , I try to add to my existing home and it asks to create a room. I select any standard room from the given list and it gives me the error "Unable to put the device into you home"

I tried everything from uninstalling, removing accounts , delete storage data , restarting systems  etc for both my TV and mobile phone.

[EdwardT]

Hi amber22,

Thanks for reaching out. I'm sorry to hear that you're having an issue with adding your TV to the Google Home app. I'd love to know more about this and I have a few questions:

• What's the model number of your TV?
• Are there any other device on your Google Home app?

To isolate the issue, could you try adding another home to see if it will be added?

Looking forward to your response.

Thanks,

Edward

[amber22]

Hi Edward,

   Thanks for your response.

   My TV Model is Sony Bravia X90J with Google TV OS

    No there are no other devices in my Google home app . Only when I use CAST button on youtube from my mobile/laptop to my TV , that time Google Home shows my TV with volume control but other than that its not explicitly added as a device to any room/home.

 Yes i tried to add my tv to another home as well , even trying to delete everything , re-install the apps on mobile as well uninstall google app updates on TV and started from scratch again as defined in my primary thread , but with no success.

Thanks

Amber 

[Bpblcleland]

I am interested in an answer to this question, too.

[JoeMoulden]

Same issue here

[Sheefo85]

I have the exact same TV and the exact same problem as Amber. It used to work and be part of my home but not any more. Any one have any solutions on this

[JoeMoulden]

Same issue for me. Only happens with Bravia TV. Tried all of these solutions before messaging.

[Cathal]

Also have the same problem with a Google Nest and looking for an answer 

[0xseb]

Same issue here, tried updates/restarts/cache cleanups/downgrades. It is extremely annoying that Sony X94J "Google TV" is not handling the basics from its set of features. Google TV is not working with Google Home....

[amber22]

Well , i even bought a new phone recently and the issue still persists.

[Sheefo85]

Interesting. That's so strange.  I ended up doing a reset of my tv yesterday factory fresh, it removed the tv from my google home app and when I went through the setup it added it and added it to the home I want. It's working now.  So must of definitely been a glitch with the tv syncing to the Google home app on my phone.   I hope you are able to resolve your issue soon.. it's definitely frustrating 

[Patdeman]

any news on this issue? Same problem with my Sony Bravia TV

[Juni]

Hi folks,

Thanks for posting here in the Google Nest Community and sorry for the late response.

@Patdeman, sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Could you try to remove the TV directly from your Google account, then reset the TV and attempt to add it again on your Google Home app and see if it will make a difference? 

Check these links to unlink it and let me know how it goes.

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO

Thanks,

Juni

[Patdeman]

Hi Juni,

I’m unable to remove the TV. The cogwheel in the upper right corner is missing. The links in the message do not contain the TV so unlinking is a nogo 

[Princesss]

Hi Patdeman,

Thanks for trying the steps. Can you please share a photo of the exact display you're getting on the Home app? 

Best,

Princess

[Princesss]

Hi amber22,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

[0xseb]

Hi Juni!

What is funny (and maybe not) my TV died just after two weeks of usage and after motherboard replacement it works like a charm. Before that happened I have tried those steps:
- tv restarts, poweroff, reset to factory settings,
- linking to the different devices (from my account)

- linking to the different accounts
- updating the TV to the newest, but also downgrading the versions
- verified an attempt with different network setup (wired/2.4g/5g)
And maybe few more that I have tried and do not remember right now - but nothing worked at all 😉

Best regards!

[Princesss]

Hi 0xseb,

Thanks for responding. I appreciate all the details you've shared. Just to verify, is everything working good now on your end?

Best,

Princess

[0xseb]

Hi Princess!

Yes, everything works fine right now : )

[Princesss]

Hi 0xseb,

Thanks for updating us. It's good to know that everything is working flawlessly now. 

Since this has been resolved, we'll consider this as complete and will lock the thread in 24 hours. Feel free to reach out anytime you need assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess

[amber22]

Just to infotm this thread was created by me and my prob is still unresolved. I am out of town till 15th nov thus will be able to try on 16th and send u the details of issues then.

[Princesss]

Hi amber22,

Sorry about that. Since you'll be travelling, I'll keep this thread open until you're available to try the steps.

Safe travels!

Best,

Princess

[Princesss]

Hi amber22,

Chiming in-- were you able to try the steps? Let us know once you're done, otherwise we'll lock this thread shortly.

Best,

Princess

[amber22]

Yes, i will be reaching tomm and will try out the same day and let u know. Thanks a ton

[amber22]

i tried from scratch again and I opened my google home on phone with my Bluetooth ON , Location ON , WIFI connected to same internet as my google TV.

When i click on add a device , i selected "Chromecast/Google TV"  in the options , then it asks me to Plug in your device and make sure its powered on, I clicked on Next . Then it shows "Looking for devices"  for 5 secs and then again goes back to the previous step "Plug in your device" message.

 My TV's Bluetooth is also on as well its connected to same WIFI as my phone.

I tried to copy paste the screenshots here but unfortunately i get message "You do not have permission to upload images"

[Princesss]

Hi amber22,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[amber22]

Thanks for the reply. I have submitted the given form.

[Princesss]

Hi amber22,

We haven't seen the form you submitted. Could you please try again and let us know once you're done?

Best,

Princess

[amber22]

Hi Princess,

  I have submitted the reply again on the form , and received the below confirmation for submission as well. 

[a1-qwe]

Same issue here

[Princesss]

Hi a1-qwe,

Have you already tried the steps posted above? Let's go ahead and try that first to see if this would make any changes on your setup. Also, it would be better if you can also try to use a different phone so we can check further if this is isolated to some devices only.

Keep us posted.

Best,

Princess

[Azarco]

Hello a1-qwe,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Regards,

Alex

[a1-qwe]

Hi how are you?

I have tried the steps mentioned without success.

I haven't been able to try another phone yet.

I'm still getting the same "cannot add the device to your home" error.

I also clarify, my device is not a sony like amber22's. it is a sagemcom video soundbox with integrated chromecast. but the error is the same.

[Azarco]

Hey a1-qwe,

We're sorry for the delayed response. Could you provide the cast firmware version of your Sagemcom Video Soundbox? If possible, check if you can reset your soundbox to make sure it's updated.

Thanks,

Alex

[Azarco]

Hello there,

How's it going with your Sagemcom Video Soundbox? Have you had the chance to reset it?

Regards,

Alex

[a1-qwe]

Hello how are you?
sorry for the delay.
I have reset it to its factory settings. but it stays the same. I have also tried from another smartphone and got the same error.

[Dan_A]

Hi foolks,

I'm sorry for the inconvenience. May I know on what phone you're using when linking your Chromecast with Google TV and your Smart TV? What is the exact error message for us to know what the next steps to take? It would help a lot if you could use a different phone. Could you also uninstall and re-install your Google Home app and try the set up again?

Best,

Dan

[a1-qwe]

Hello how are you?
I am using a samsung galaxy s10 plus. The exact error is "cannot add the device to your home"
I have tried with a different device, lg k52 and another xiaomi and I have also uninstalled the app and installed again.

regards

[Dan_A]

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Regards,

Dan

[Dan_A]

Hi folks,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Thanks,

Dan