12-29-2022 03:18 AM
Since I migrated to Google login for Nest I have to re-authenticate approx 50% of the time via Google. I wondered if there was a setting that I had wrong or something I could tweak to prevent this. Although it's only an extra 4 clicks it's still an annoying process to go through to simply boost the hot water (or whatever I want to do in the Nest app). Any ideas would be appreciated.
Answered! Go to the Recommended Answer.
01-14-2023 06:56 PM
Hey there,
Thanks for confirming that. Let’s turn off your 2-Step Verification.
Here’s how:
Let me know how it goes.
Thanks,
JT
01-10-2023 07:50 PM
Hi GeeI,
Thanks for reaching out. I’m sorry for the delayed response here. Let’s check — do you have an Android phone or iPhone?
Thanks,
JT
01-11-2023 12:55 AM
Hi JT,
It's the IOS app using an iPhone 13 pro.
Many thanks,
Gee
01-11-2023 01:02 AM
Just to be clear it was fine until I migrated to the Google login
01-14-2023 06:56 PM
Hey there,
Thanks for confirming that. Let’s turn off your 2-Step Verification.
Here’s how:
Let me know how it goes.
Thanks,
JT
01-17-2023 07:56 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
01-18-2023 03:04 AM
Hi JT,
Yes done that now and it worked! After a few days though I re-enabled 2-step verification and it's now back to as it was before. I felt I needed to re-enable 2SV as this covers my overall Google account not just Nest app and wanted to keep the security.
Just annoying why the Nest app needs the secondary verification so often
Thanks for your help!
Gee
01-24-2023 06:04 PM
Hey there,
Awesome, glad to hear! Since your Nest account is migrated to Google, the two-step verification work in general. You may check this article to learn more about it. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
JT