Error with migrating nest account to google account

[whodiini]

Everything used to work perfectly in my nest app until I decided to migrate my nest account to google so I could subscribe to the nest aware subscription.  I was unable to migrate my nest account to a google account. each time I try to complete the migration, it tells me "oops! We encountered an error. Please try again." with no other context to what the error could be. I tried several times with the same result, so I gave up.  I spent a long time with google/nest support to no avail. We tried to delete the app and reinstall, read all the terms and clicked done for each, and nothing worked. Then we tried the same thing with a browser and same error.   At least I can still access the doorbell and cameras through the nest app, but since it will not migrate, I cannot subscribe to the nest aware app.

[jenniffert]

Hi whodiini,

Thanks for reaching out to the community! I’m sorry to hear about your encountering an error message during the migration process. I’d be happy to help!

Since you've mentioned that you already tried to get in touch with Google Nest support, I'd like to confirm if you have a case number. In addition, to better investigate the inconvenience with the migration and the Nest aware subscription, I’d like to ask the following:

• Are you using the same email address for both the Google Home app and the Nest app?

In the meantime, I’d suggest checking the following:

• Ensure Software Updates: Make sure your mobile device, Nest devices, and Google Home app have the latest software updates installed. Outdated software can sometimes cause compatibility issues during migrations.
• Account Type: Business, enterprise, and Google Workspace accounts are currently unsupported. Migrating these accounts will trigger an error message.
• Migration Process: Please ensure you've followed the correct steps for migration. Refer to this article for guidance: FAQs about accounts for the Nest app.

Keep posted.

Best regards,

Jenniffer