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Goggle Home, disconnected device

Community Member

Is there a setting somewhere in Google Accounts prevent access to a Google home device? 

the issue I have is if I try accessing settings on a google home device from gmail accounts 1 or 2, I can access home devices just fine. But when using gmail account 3, it shows disconnected device. Not sure how to fix this.


Community Specialist
Community Specialist

Hi Mayabeth, 


Thanks for visiting the Community. 


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.


We hope you were able to get the help you need but if you're still having trouble, make sure you're using a regular Gmail account. Also, please check if your account has a 2 way verification. If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps! 


Kind regards,