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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 3970 Views
  • 0 replies
  • 5 kudos

Nest Thermostat & Google Home App

I’m having trouble adding nest thermostat to my Google Home App. It gets all the way to the end of setup, after connecting to WiFi & then gives me the ‘Something went wrong’ error. What else do I need to do?

Resolved! How to reconnect deleted devices back to my Home

Hi,We have a couple of indoor Nest cameras (Gen 2 or whatever it's called) that were working in my Home account, but they got deleted out of it (while powered off) and trying to Add them back in as new devices does not work; the app on my phone never...

MarkHB by • Community Member
  • 7277 Views
  • 3 replies
  • 2 kudos

Nest app and google hub not synced

I have a doorbell and a CO detector that are connected and working to my nest app. I also have a google hub, 2 nest thermostats, and lighting connected to through google home app. How can I get the CO detector and Doorbell to appear on the google hom...

Swalsh427 by • Community Member
  • 769 Views
  • 4 replies
  • 0 kudos

How to change pre made automation????

Pre made automations can’t be deleted. But can I change them from a personal automation to a household automation? I want to have a good morning automation that works for everyone in the household, not just me. Now, I can’t even add a good morning au...

Mdjohnson by • Community Member
  • 491 Views
  • 1 replies
  • 0 kudos

Unable to Migrate Nest Account due to old unused email

Trying to help my wife migrate her old Nest account to Google. She hadn't logged into the Nest app in a long time. Used an old email address no longer in use and can't remember Nest password. So when trying to login to Nest App using Google, it's com...

GA_Guy by • Community Member
  • 760 Views
  • 4 replies
  • 0 kudos

Google Home App

Why is there an option in the Google Home app to turn all cameras off but no option to turn all cameras on?

colgbo by • Community Member
  • 983 Views
  • 5 replies
  • 0 kudos

Resolved! Undeletable routines in non-existent home

Hi,with my son we had a homeand he created some routinesbut it appears he has a Google account with not real birth date, which shows him as 18 years oldso I fixed his account as he is 14and now all routines - e.g. "Lunch time!", "Water your flowers :...

mmasti by • Community Member
  • 1990 Views
  • 8 replies
  • 0 kudos

Delete all home devices

Hi all. Is there a way of deleting all off the devices on your account?I have had some issues recently with a couple of speakers, I have tried taking them out of the home, deleting the home, uninstalling and reinstalling the Home app, but each time t...

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