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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6678 Views
  • 0 replies
  • 7 kudos

Issue linking ADT Smart Home skill with Google Home app

I’ve had my ADT system linked to Google Home via using “Works with Google” in Google Home App and linking ‘ADT Smart Home’ to Google by logging into ADT and allowing communicate with Google.. I use this to automate my ADT arming routine at night usin...

GHN1013 by Community Member
  • 2817 Views
  • 4 replies
  • 0 kudos

Google Home Kills Wifi Network

Modem/Router: Motorola MG8725 - Cox - 1GB Start Pinging (8.8.8.8)Open Google Home iOS OR Open Home App over the web to view all of my camerasForce Quit Google Home iOS OR Close the tab for the web pageAll packets suddenly drop and all Wifi through th...

tgwaste by Community Member
  • 329 Views
  • 0 replies
  • 0 kudos

The app doesn't have a way to delete routines

There are similar posts from 2021 and 2022 with the same question, and it's time to refresh it for you in 2023.I have Google Home app on iPhone 12 Mini.So I can add routines, I can delete actions from individual routines, but I can't delete routines....

Nest migration

I migrated my Nest to Google Home, following all directions. The thermostat migrated but it won’t show in the Google Home app so I can remotely control it as I used to. I read and lots of the help ideas but nothing works. I tried creating another “ho...

Dmt09 by Community Member
  • 1965 Views
  • 7 replies
  • 0 kudos

Google keeps refreshing every 30 seconds

My Google keeps refreshing every 30 seconds, causing me to lose time on using surveys and streaming videos. Every other app doesn't have this issue, and this has been going on for more than a month now, is there any way to fix it?

NovaX by Community Member
  • 2967 Views
  • 7 replies
  • 0 kudos

Resolved! “Your Own Number” edit button is nonexistent

I’ve been trying to connect my phone number for close to 2 years at this point. The other day I stumbled along a Reddit post who had the same problem as me, which said it’s a bug with the iOS app which doesn’t allow the number to be set. But this pos...

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SoCuul by Community Member
  • 1599 Views
  • 5 replies
  • 1 kudos

Devices Offline for New Home Members

I recently invited someone to join my home, using the Google Home app. We got the new device added to the home, but most of the devices (thermostats and cameras) are showing offline.The new member has connected to our home network. Google Home is ins...

Rg_ by Community Member
  • 1710 Views
  • 1 replies
  • 2 kudos

Google Home app won't let me change ambient mode settings

There is a note at the top of the screen that I can't edit because I am not on the wifi. This change is very inconvenient as I manage all of the settings on Google Home for my mother who is 80 years old. I rotate pictures in and out of the ambient mo...

nana44 by Community Member
  • 986 Views
  • 1 replies
  • 0 kudos
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