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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5513 Views
  • 0 replies
  • 7 kudos

Google Account not working with Nest Products

This issue is specific to my primary Gmail account. I have home structures in the Home app where I am the only user, but if I try to delete them I get a "there was an error communicating with Google" message and told to try again, in an endless loop ...

Transfrmr by • Community Member
  • 351 Views
  • 0 replies
  • 0 kudos

Google home photo frame

I cannot pair my google home to my android phone or my iPad. They were pnce paired. I’ve update app..rebooted internet as well as unplugged google home. I could not reboot app. Directions on that does not fit for my iPad. I went to settings but there...

Nonrev by • Community Member
  • 577 Views
  • 1 replies
  • 0 kudos

Network Missing from Google Home

I have been managing my Google Wi-Fi mesh system for a couple of years in Google Home on my iPhone XR with no problems. I got a new iPhone 12 Mini and migrated Google Home to it and now the network icon is missing from the app and I can't add it eith...

mj9999 by • Community Member
  • 1513 Views
  • 7 replies
  • 0 kudos

Cync no longer working with Google Home App

My Cync Light bulb worked for several months within the Google Home App. A few weeks ago a thunderstorm hit and we lost power. Once power was restored, the Cync Bulb wasn't responsive in the Google Home App anymore. I forgot the device first, then re...

bholderb by • Community Member
  • 713 Views
  • 1 replies
  • 1 kudos

First Reward

When will I receive the $75 MasterCArd? I've registered a long time ago and my Nest have been adjusted 3 times already this year.

TomD66 by • Community Member
  • 418 Views
  • 0 replies
  • 0 kudos

Google Home app Crashes when opening

Hi can you help with the Google home app? When I have updated the app and the welcome screen opens and you press the “next” button the screen close immediately and you are returned to the iPhone/iPad Home Screen. All iOS soft is up dated and I have a...

Pbent22 by • Community Member
  • 1258 Views
  • 6 replies
  • 0 kudos

Migrating to GOOGLE HOME

My nest app uses my Email # while my GOOGLE home uses #. I have used NEST thermostat and smoke detectors for years with my NEST app; The migration I am being forced to undertake to GOOGLE HOME is simple untenable. I try from NEST and get that my NEST...

Gerry_Lazz by • Community Member
  • 2286 Views
  • 5 replies
  • 0 kudos
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