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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 8831 Views
  • 0 replies
  • 7 kudos

Issues with moving to Google Home from Nest

Hi I know I am late to this but all previous attempts to migrate to Google failed so I didn't do this within the deadline. I have Nest and used a Hotmail account to login. I downloaded the Google home app this weekend and added my hotmail account to ...

LisaHE by • Community Member
  • 3665 Views
  • 11 replies
  • 0 kudos

Google nest not registrating with Home App

Hi,I bought the Google Nest Hub Max and have the nest smart themrostat. When I go to the google home app -> works with google -> Nest, I get asked to login to my Nest account however when I try to login with my google account, it does not work. The e...

JKinloch by • Community Member
  • 1481 Views
  • 5 replies
  • 1 kudos

Cannot log into my iOS App

Cannot log into nest on my iPhone. Tried ‘forgot password’ but do not get a reset request.

Baruchb1 by • Community Member
  • 773 Views
  • 1 replies
  • 0 kudos

Google photos

Hello i try to show my google photos to google nest and it wants my personal results but i have these open.It shows me that i must add first a device.

Mitsakos by • Community Member
  • 630 Views
  • 1 replies
  • 0 kudos

Can't update DNS settings

My network has stopped working completely because my DNS server has died (disk crash, unrecoverable).https://support.google.com/googlenest/answer/6274141?hl=en provides details on how to change the DNS served by the Nest router. The document provides...

frumbert by • Community Member
  • 723 Views
  • 1 replies
  • 0 kudos

Nest volume in Google Home app

Hello, I upgraded to the newest gen Nest indoor wired cameras. Majority of the time the volume will not work,even though my phones media volume is all the way up. They work in the Google home app with the gen 1 cameras (most of the time). Since upgra...

Resolved! Can t recovery my gmail account

SubjectHello TeamI have a Gmail Account which is protected by 2step verification. Now I forgot it's password I have only Phone number. I have tried many times to recover my account but I failed Please help me to fix my problem #

mehtab09 by • Community Member
  • 5159 Views
  • 8 replies
  • 3 kudos

Can’t change password

Can’t remember my password.Tried to change it.Got the email notification to change it but everytime I try it states, “oops we encountered an error please try again”. any advise?

Sian1 by • Community Member
  • 1686 Views
  • 5 replies
  • 0 kudos
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