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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4566 Views
  • 0 replies
  • 5 kudos

Google Home on Android TV

Hello, As we can't use the Nest app on android TV (with google account) , is there a plan to have the google home apps on all android TV available ? Even a basic one like on WearOS ? Thanks

NestJoke by • Community Member
  • 1318 Views
  • 3 replies
  • 0 kudos

Nest Thermostat- cannot reset password

I cannot log in to my Nest app and have NOT migrated my account to google. Please help me! When I try to reset the password nothing happens (I never receive the reset email). I have now lost access to my thermostats as well as my camera at my other h...

ASM561 by • Community Member
  • 684 Views
  • 3 replies
  • 0 kudos

Cannot access Home App

I have been using the home app for years. However, the latest update seems to have bricked the app. I get a splash screen welcoming me to the new app. However, when I click ‘next’ the app crashes. ive attempted multiple reinstalls and restarts of pho...

Tjxlee by • Community Member
  • 3150 Views
  • 6 replies
  • 0 kudos

Monthly email unreadable

Yellow numerals on a white background are impossible to read. The font color on the energy savings counter needs to be dark on a light background, or light on a dark background. That's just basic guidelines on making text readable.

I can't recovery my Gmail account any way

Hello Google Team, I can't access my Google account. Because when I try to login to it, it asks me for two-step verification. This is my old google account, now I don't have that old mobile or phone number so I can't access it. Please help me recover...

FfvillaIN by • Community Member
  • 10040 Views
  • 1 replies
  • 7 kudos

Can't setup Nest Thermostat via Android for use with Alexa

My Nest Thermostat, which I have had and used with Alexa for years will not migrate, as required by Google. It currently works fine, in Alexa it shows it is connected via "Nest", despite my not having the Nest app on my phone or the Nest skill. Per t...

Chanton by • Community Member
  • 866 Views
  • 3 replies
  • 0 kudos

Google Acounts

I believe i know the answer, however...My google account was hacked, all methods of me trying to get back in are a no go.My 9 nest units obviously were on that account.I don't suppose, that there is any way to have this account recovered and to have ...

666KwH by • Community Member
  • 2278 Views
  • 3 replies
  • 1 kudos

Billing charging my account charges

There’s no options above for my question who do I call for google putting a charge against my bank account and I have no idea what it’s for?

Resolved! Google Workspace and Nest

Since Works with Nest is going away. Did Google finally allow Nest Thermostats to work with Google Home that uses a Google Workspace Basic accounts?i.e. Using my Google Workspace account can I say 'Hey Google, raise the thermostat"?

migrating nest with home

Do I have to have a gmail email account to migrate the nest app with google home? I use the same yahoo.com email for both apps right now.

prmcpa by • Community Member
  • 3758 Views
  • 21 replies
  • 0 kudos
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