Unable to Migrate Nest Account due to old unused email

[GA_Guy]

Trying to help my wife migrate her old Nest account to Google.  She hadn't logged into the Nest app in a long time. Used an old email address no longer in use and can't remember Nest password. So when trying to login to Nest App using Google, it's complaining she hadn't migrated her Nest account to Google, and must first login to Nest App using old credentials.  Password recovery doesn't work, since it's sent to an old unused email address.  What to do now?

[Juni]

Hi GA_Guy,

Thanks for reaching out and for the details you shared. Check out this link on how to recover your Google Account or Gmail.

I hope this helps.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[GA_Guy]

Nope. Figured it out …. Finally.    Can’t believe this was as difficult as it was. Google should be ashamed. 

[zoeuvre]

Hi folks,

@GA_Guy, I'm glad that everything has been sorted out, and I appreciate the steps you took in resolving this case. I understand your frustration in this matter; we're always here to help if you come across other information you'd like to pass along or have more questions.

I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

I appreciate your help, Juni.

All the best,

Zoe