Google Acounts

[666KwH]

I believe i know the answer, however...

My google account was hacked, all methods of me trying to get back in are a no go.

My 9 nest units obviously were on that account.

I don't suppose, that there is any way to have this account recovered and to have access returned to my 9 Protects.

I'm pretty sure I'm going to have to hard reset them and start from scratch.

Its too bad as huge a corporation as Google is, support for users is dismal.

If you use a gmail account. please 2FA that account. I didn't realize how dependent on my google account I actually was.

How does google allow all the changes that keep me from getting into my account happen at one time? I was sent messages to my backup email. google did nothing to verify the changes actually being made.

My mistake on not setting 2FA up in the first place.

[MplsCustomer]

@666KwH 

Perhaps you've already tried this or it doesn't work, but on the "Secure a hacked or compromised Google Account" page below, can you try the "account recovery page" link?

https://support.google.com/accounts/answer/6294825

[666KwH]

Nope all these steps are USELESS. My hacked account had all the backup items in it changed or deleted

[Kimy]

Hi folks,

Appreciate your help here, @MplsCustomer.

Thanks for posting here in the Google Nest Community, @666KwH. I strongly suggest that you create a thread here in the Gmail Help Community. You can also search for similar threads and posts by other users that may have answers that can help.

I will keep this thread open for one more day. Feel free to create a new thread if you have concerns related to your Google Nest devices, and we’re all here to help.

Thanks,

Kimy