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Google App won't connect to Google Home

abuick8
Community Member

I run 3 different Home spaces on the Google App. I'm trying to run a older Google Home in one of those. When I speak to the Google Home it tells me I have to download the Google App which is already on my cell. So I download the Device Utility App and run it with the network turned off as it requires, it finds the Google Home which is 15 feet away and i hit "Start" and I immediately get a error message "Could not connect to your Google Home. Make sure is is nearby and that you can connect to it." What's going on with this?

5 REPLIES 5

Nestissue
Community Member

I have a similar problem which started when I deleted the older homes I had on my Google home app as I no longer live there. It's been working fine up to this point. When I talk it just says to log into the Google home app. But I'm already logged in. I think there's a glitch somewhere. 

abuick8
Community Member

My Google Home just keeps telling me to download the Google Home App regardless of what's going on the cell and Google Home are both on the same network it's bloody frustrating and a complete circle jerk trying the get the older products to work properly.

Juni
Community Specialist
Community Specialist

Hi folks.

 

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. A few things: What is the make and model of the phone that you are using? Which Nest speaker? Did you try to fully reset your Nest speaker and set it up again as a new device? 

 

Check these helpful links.

 

Factory reset Google Nest or Home speakers or displays
Set up your Google Nest or Home speaker or display

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Thanks,

Dan