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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5873 Views
  • 0 replies
  • 7 kudos

Don't run light routines when away

Hey all, I have Phillips Hue lights with the Hue bridge and Google Nests. Was primarily using Hue’s automations in their app to control the lights at set times, just switched to setting them up as Routines in Google Home to try and fix this problem I...

eldubinoz by Community Member
  • 504 Views
  • 1 replies
  • 1 kudos

Google home mini keeps asking me to sign in

I’ve logged in a few times and it’ll stay for a few hours and now it just won’t even recognize my account when I try to link them. This is super frustrating. I looked at the other threads on this issue and they were all closed out with no solution sh...

Tffnny by Community Member
  • 2938 Views
  • 16 replies
  • 0 kudos

Have my son's profile on our Google Nest Hub

Whilst my 10yo son has a google account and is linked in "family link". I can't work out how to make him the profile on our new Google Nest Hub instead of me. Any tips? Thanks

lotsbg by Community Member
  • 731 Views
  • 3 replies
  • 0 kudos

Control who can add/remove devices in my Home

Is there a way to restrict certain members of my Household from adding/removing devices in my Home? My family members, including 2 children, are configured as members of my Household. I recently received a notification that a device was removed from ...

KV1 by Community Member
  • 1138 Views
  • 6 replies
  • 0 kudos

Getting an Entry Key

My phone was working perfectly when controlling my Nest thermostat until yesterday when it became unconnected.I've tried reconnecting by following usual instructions ie Settings, Nest app then nothing - message says thermostat is already connected to...

JohnG2 by Community Member
  • 1746 Views
  • 7 replies
  • 0 kudos

Ok google STILL does not work right

Not sure where to post this but I'm posting it here anyways! Can't get any help from Google!I have 3 different phones with 3 different providers PLUS a Wi-Fi only tablet! Ok Google used to trigger 9 out of 10 times when I would say "Ok google" or "He...

duglop by Community Member
  • 1173 Views
  • 5 replies
  • 0 kudos

Banner sounds for Google home notification

I am looking to see if there is a way we could set up specific sound alerts for Google home notifications. I need to recognized sound to make sure I stop what I am doing to open app because we are getting things stolen from yard and wanted to make su...

Cant remove service

My ewelink devices that are connected are displayed as offline in the google home app and when connecting the ewelink service to another account they are offline so i tried to remove the service from my account to add it again but i cant remove the s...

Screenshot_20221027-170215_Home.jpg Screenshot_20221027-170232_Google.jpg Screenshot_20221027-170239_Google.jpg
Jorianv by Community Member
  • 4414 Views
  • 26 replies
  • 0 kudos
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