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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 9175 Views
  • 0 replies
  • 9 kudos

Chang comfort, eco, sleep presets

How do I change the temperatures for Confort, Eco, Sleep? I cannot find any menu item to allow me to edit those. I like it colder in the summer and warmer in the winter. Please help me

Google Home won't recognize to z-wave locks on Vera Controller

Am I to assume that Google Home will not migrate over z-wave door locks attached to a home controller for "security" issues? I'm assuming that is going to be the excuse. I'm already annoyed because google home doesn't allow sharing a single camera wi...

Nest aware subscription

I have had nest aware for years and my Google email almost 15 years. In June my google suspended my ability to pay for my nest aware account. I have no idea why I don’t pay for anything else through this account my credit card is good, none of my inf...

Sonia715 by • Community Member
  • 2371 Views
  • 9 replies
  • 0 kudos

Google Home

Hey there.I’d like to cast some videos on TV but I can’t download the Google Home app on Apple Store. It says it’s not available for my country. Do you think you will be able to make it available for Montenegro? I don’t know if this is something I sh...

n1n4 by • Community Member
  • 832 Views
  • 1 replies
  • 0 kudos

Two Step Verification

I do not want to convert to the Google login. I am using 2 step verification on my account and it is working fine. Issue is when my wife needs to login to our account using the same user id and password as me the 2 step verification number comes to m...

tihso by • Community Member
  • 1133 Views
  • 4 replies
  • 0 kudos

You tube not working

You tube not working in anyway by the not casting or whether saying play something on you tube screen is just black

Moved and cannot setup 2 month old Yale Lock NA030

I’m trying to add my Yale Nest lock in my Nest app but before that I need to add Nest Connect but I’m having problems connecting my nest connect to the network. CODE NA030My new home uses an all in one Cox Panoramic WiFi Router. The last thread was l...

GizmoKS by • Community Member
  • 900 Views
  • 3 replies
  • 0 kudos

Need help with casting

Hello,I have a TCL Google TV on which I am trying to cast a video from Chrome browser on my laptop. Although the casting starts off well, it becomes choppy and video delay starts building up. Audio is fine but starts to not sync when the image is soo...

xtina420 by • Community Member
  • 988 Views
  • 3 replies
  • 0 kudos

Video download

I'm not able to down load video. My internet is current. The modem and router have been rebooted. Will stay in notification bar all day displaying "waiting for network connection" but never downloads

JayH37 by • Community Member
  • 1232 Views
  • 5 replies
  • 1 kudos

Google home and vera control

Hi i bought new google nest mini and i try to connect google home to vera control. It connect ok but i see all my devices as offline and cant control them throw google home. In vera app and alexa all ok and devices working well but in google home all...

Fastest by • Community Member
  • 3404 Views
  • 11 replies
  • 0 kudos
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