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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4107 Views
  • 0 replies
  • 5 kudos

How do I escalate a case?

Hi,How do I escalate case 8-4302000033419?The lack of engagement is disappointing. Thanks

G_ by • Community Member
  • 664 Views
  • 3 replies
  • 0 kudos

Calling routine from another routine

Is it possible to set up a routine to call other routines?E.g. I have routines "lights on" and "fan on" and I have another routine "home" to call the previous two.

LFS by • Community Member
  • 877 Views
  • 1 replies
  • 2 kudos

Google moved my home address AND street to another part of town.

My home address was not showing in the maps so I edited numerous times for 1.5 years. Never approved. Recently it was approved, but my address and street were moved to another part of town! Their street name has been replaced with mine. I have lived ...

Sinipi by • Community Member
  • 1845 Views
  • 7 replies
  • 0 kudos

Spotify !!!

I bought a couple of google nests last month and linked spotify to them .. they both worked ! HAPPY DAYS .. On Sunday, spotify suddenly decided to unlink itself .. and I can't, for love, nor money, link it again !!! I've done a factory reset, switche...

Tine62 by • Community Member
  • 1549 Views
  • 7 replies
  • 1 kudos

Google Home, Media can not connect "something went wrong try again"

Im new to google home, and im not sure why but the media will not connect to google home. I click link Spotify or pandora in google home +media, it launches, I click agree, it speeds through the connection, gives me a little arrow of approval, return...

Giggy by • Community Member
  • 787 Views
  • 3 replies
  • 0 kudos

Unable to download google home app on my android phone

I got google nest mini which requires Google Home APP to be installed on a phone. I have been trying to Install past 3 days but it is stuck. My android phone (version 12) has close to 3gb free space. Wifi connection has 174mbps download speed. Pls su...

ruchsh by • Community Member
  • 5772 Views
  • 5 replies
  • 0 kudos

DISASTER OF AN APP

DISASTER OF AN APP LAUNCH Immediately:- Add a scrollable vertical timeline with events of the type that we filter. (like the nest app)- Add a smoothly scrollable vertical 24/7 timeline from iOS, iPadOS, nest home hub - Add ability to save clips on iO...

DavidFox by • Community Member
  • 461 Views
  • 0 replies
  • 0 kudos

Having major issues

For some strange reason I'm not able to log in to my google account on my Chromecast can someone please help

Cannot delete any homes in Google Home app

I have multiple homes set up in my Google Home app, and would like to delete the ones that are no longer used.The structures are completely empty, and nobody else has access to them.I know that if I do not include this, I will get this reply telling ...

Richard12 by • Community Member
  • 4362 Views
  • 18 replies
  • 0 kudos
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