Stop Switching to Away

[Makushr1]

Hi,

I have the Google Home and Nest apps. On GH I have my google router, wifi point, one nest thermostat, and two Hue lights. On Nest, I have one Protect smoke detector.

On GH Presence Sensing I have everything off (allow GH to use my phone location, nest, wifi, and protect all off). In Nest under Home/Away assist, I have ‘No’ selected for both my phone and the Protect device.

My account still keeps switching to Away, even though I’m home. Any idea what’s going on?

[Jhonleanmel]

Hi Makushr1,

Thanks for posting.

A quick question: are you the only home member on your Home app? If there are other members in your Home app, make sure to have them disable the Home/Away assist.

Best,

Mel

[EmersonB]

Hello everyone,

@Makushr1 It's us again. We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further. Hit this link for more information about your home member.

Thanks for answering Mel.

Regards,
Emerson

[EmersonB]

Hello Makushr1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

[Makushr1]

There was, however I removed them and it is still automatically switching to away.  

[EmersonB]

Hey Makushr1,

Thanks for getting back to us. I know this hasn't been easy for you. To know more about this, does your same account signed in to a different mobile device? Your phone uses geo-fence to detect whether you’re home, and it can only use it from one app at a time. When you enable geo-fence in one app, it automatically gets disabled in the other app. If you’re using the Nest app, learn about Home/Away Assist instead. So try checking your other devices and make sure that home and away or presence sensing is disabled.

Keep us posted

Regards,
Emerson

[Makushr1]

The other person is no longer under the account (Home - Settings - Household - only showing myself).

I have all settings off for home/away - I.e., in GH, my Nest Thermostat and Nest Wifi do not detect if I’m home, and in Nest app my 2 Protects do not sense if I’m home. Also, the function to ‘allow this home to use the phones location’ is turned off. 

no idea why it keeps switching, when everything is off. There should be a very simple toggle to say ‘have Goggle automatically switch home/away’. 

[EmersonB]

Hi Makushr1,

Thanks for providing this information. I would suggest you reset your Nest devices to the factory default. After the reset, remove and re-add them to the app. Let us know how it goes.
 

You may access these links for your reference:

Reset Nest Protect and erase all settings

Restart or reset a Nest thermostat

Factory reset your Wifi device

I appreciate the help, Mel.
 

Regards,

Emerson

[EdwardT]

Hi Makushr1,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Makushr1,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward