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Device controls now available on Google Home for web Read more

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4725 Views
  • 0 replies
  • 7 kudos

Linking account

I am trying to link my NEST account to Google, but when I try, I get a message that my email is already linked to another NEST account....How can I delete the old account and link my current one?MF

mfleschler by • Community Member
  • 2532 Views
  • 4 replies
  • 0 kudos

Google Nest mini is not playing songs from gaana

HiI have linked Home app with Ganaa and was working fine but suddenly Nest is not playing songs from gaana. I have uninstalled ganna, resinstalled and linked again but no luck. Kinly helpThanks

ssowmi by • Community Member
  • 2966 Views
  • 12 replies
  • 4 kudos

Checking status of an account

I am writing in to ask if there is a simple way to find out if there is an account with my number, email, or home address? Is there a customer service number? I have just came across almost 2 years of video footage of myself, I didn’t authorize these...

Md4 by • Community Member
  • 1065 Views
  • 4 replies
  • 0 kudos

Nest smart thermostat

I am following the procedures to connect my Google Nest Smart thermostat to Google home app. I get to the point where I am told that I will need the last four digits of the serial number. I have those numbers but I am not given a place to enter their...

Can't unlink from account (mi home). Ghost devices

I have 15 Xiaomi devices in Google home app that appear offline.I cannot unlink them from mi home in the Google home app, as the option to unlink doesn't show up (mi home service appears as a service which is not connected yet).If I try to set up the...

Benj55 by • Community Member
  • 1218 Views
  • 3 replies
  • 0 kudos

Cync (by GE) thermostat won't stay connected in Google Home

Hello,I have several Cync (by GE) devices including light, fan switches and a thermostat. All of these show up fine in the Cync app on phone. They also all show up within the Google Home app. However, the Thermostat constantly shows as being "Offline...

gg7aph by • Community Member
  • 963 Views
  • 5 replies
  • 0 kudos
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