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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6723 Views
  • 0 replies
  • 7 kudos

Cannot link Netflix or Disney+ accounts to my Google Assistant

Hello, I am having rouble connecting my Netflix and Disney+ accounts to my Google Assistant. They have been working just fine for over 2 years and I was completely able to use my voice to play shows/movies on my TV. Suddenly when asking my Google Hol...

RP95 by • Community Member
  • 2585 Views
  • 6 replies
  • 1 kudos

Chromecast cannot Connect to Netflix

Hello, I cant link my Netflix account to my Chromecast.I login and It says https://clients3.google.com/cast/auth/3p/done?status=error would you help me? Thanks

Yopyop by • Community Member
  • 5145 Views
  • 13 replies
  • 0 kudos

I cannot start my goodnight routine!

I have been using my good night routine for WEEKS! Now, when I say "Hey Google, goodnight", my google mini says "I don't understand goodnight"! If I run the Google Home app, and play the good night routine - my google mini says aloud "I don't underst...

jeff16 by • Community Member
  • 2200 Views
  • 8 replies
  • 0 kudos

Pandora Password updated -- now Nest unable to connect

My google home account is email @ gmail my pandora account is email at hotmailI recently needed to update my pandora account password (password reset on pandora.com etc). now i'm unable to update the password in google home.I've set my music no no de...

PappaBear by • Community Member
  • 1225 Views
  • 3 replies
  • 0 kudos

Help with phone and apps

I have multiple devices logging into my smart devices and also phone. They all have passwords so not sure really what to do. Sorry not really techy. Yikes!!!!

Nest only controlled with Alexa, not physically

I have a nest thermostat (not learning). When I change the temperature on the actual device it does not kick on the a/c. Instead the screen goes blank and on tapping the screen, the old setting presents (nothing happened). Using Alexa, the thermostat...

Geradu by • Community Member
  • 896 Views
  • 3 replies
  • 0 kudos

Google nest Max SMS

Google nest Max "sorry I can't send text messages yet"when I want to send a SMS to my contact it's always saying on my Google nest Max "sorry I can't send text messages yet"I'm I missing a permission in my google home?

Upinsmoke by • Community Member
  • 402 Views
  • 0 replies
  • 1 kudos
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