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Google won't let me login to my account on my TV

jpedrocp
Community Member

Hello,

I bought a TV with built in Android TV and Chromecast.

However, I am unable to login because Google blocks the access to my account every time I try.

Upon login in to any of the Google apps (e.g. Play Store) on the TV, it says my login and password do not match. I then receive an email from Google, a few hours later, saying there was a suspicious login attempt to my account from an unknown device. I verify it was me. Then I try again. But the same thing happens over and over again.

I have been trying to login to my google account on my TV since last week, and it continues to block access to it. The TV came with Android 5, which is quite old. But I am unable to make any updates without logging in to my google account, which I need to access Google Play Store.

I would prefer not to purchase an external android tv device, because the TV already has it built in. Any help would be much appreciated.

Thank you.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi jpedrocp,

 

Thanks for reaching out and I'm sorry to hear about that. 

 

Quick questions: when you receive the notification on your phone, did you accept and verify it right away? Does your email have a two way verification? If yes, could you please disable it for the meantime? You may try to use a different Google Account to see if you'll get the same result.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Still need help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi jpedrocp,

 

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer