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Ambient Mode Nvidia Sheild adds dark gradient to my photos

hmb
Community Member

The Ambient Mode on Nvidia Sheild adds a dark gradient to the bottom of all my photos. This doesn't happen when on Google's other sources for images. Just on my pictures from google photos. Why? Better yet, why can't I turn it off? It makes the photos too dark!

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi hmb,

 

Thanks for posting. 

 

Could you please verify what Google Nest devices are you using? Also, would you be able to provide us a photo of the exact display you're getting if by any chance you're using a Google Nest display?

 

We'd love to know more details about this so we can start some steps that might resolve this.

 

Best,
Princess

hmb
Community Member

Hi Princess, I'm using an Nvidia Shield pro.

 

Princesss
Community Specialist
Community Specialist

Hi hmb,

 

Thanks for responding. 

 

Since your concern is related to Nvidia Shield Pro, we highly recommend you to reach out to Nvidia's support to assist you with your questions as our expertise is limited to Google Nest speakers only.

 

We appreciate your understanding. We'll go ahead and lock the thread in 24 hours. Feel free to start a new one if you need assistance with Google Nest speakers and the Community would gladly lend a hand.

 

Best,

Princess