Spotify !!!

[Tine62]

I bought a couple of google nests last month and linked spotify to them .. they both worked !  HAPPY DAYS ..  On Sunday,  spotify suddenly decided to unlink itself ..   and I can't,  for love, nor money, link it again !!!  I've done a factory reset,  switched it off and on at the wall.  left it unplugged overnight.  but the darn thing just will not link again.  I looked online and it seems a whole lot of folks seem to have the same problem but I cant find anyone who has rectified it yet and I also cant find a way to get in touch with anyone to get a fault document/ code so I can return the darn thing back to BT.  I bought them specifically to listen to my spotify tracks so they are useless really.  I'll just go back to my old amazon Alexa ones ..  

[JohnL1]

Same thing here. Any fix would be appreciated!

[Azarco]

Hey folks,

That certainly hasn't been easy for you — let's sort this out.

Give these steps a try:

• Uninstall the Spotify app on your phone.
• Once uninstalled, try linking your Spotify account again on the Google Home app.
• If you successfully link your Spotify account, you can install it back on your phone.
• Reinstalling your Google Home app might help too.

Hope this helps.

Best,

Alex

[Azarco]

Hi everyone,

Checking back if the suggested steps above work. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Toff]

Having same problem with google home app . Have tried re installing both google home and Spotify with no joy

[Toff]

Yes as Azarco said uninstall Spotify , link Spotify then reinstall Spotify . 
A nuicense because you lose your offline content but it does fix the issue 

[Azarco]

Hey Toff,

Thanks for updating us and we're glad to hear that it's working now. Let us know if you have other questions or concerns.

Best,

Alex

[Princesss]

Hi there,

Since this has been resolved, we'll consider this as complete and will lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess