Home cameras setup vanished from the app

[edmhouston]

All cameras were removed from my Nest account. I surely didn't do this myself.

[MplsCustomer]

@edmhouston 

These are just questions about what could possibly cause what you're reporting (from a fellow customer):

Have you added a new Google Nest "home/structure" in the Google Nest app? Are you connected to the "home/structure" where all of your cameras are located? Did you change your Wi-Fi network name (SSID) and password? Are you logging on with the same account name and password you've always logged on with? Is your Google Nest "home/structure" still present in the Google Nest app, but empty?

[EmersonB]

Hi everyone,

@edmhouston Apologize for the late reply and I'm sorry to hear about what happened to your Nest cameras. To confirm, are you using the same email address? do you have another person who has access to the Nest App?

Looking forward for your response.

@MplsCustomer thanks for the information.

Thanks,
Emerson

[EmersonB]

Hello edmhouston,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Regards,
Emerson

[EmersonB]

Hi edmhouston,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Emerson