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Unenroll Nest Rush Hour

Sespring
Community Member

Google and Nest make it nearly impossible to unenroll from Rush Hour Rewards. I have called three times, verified my identity in every way, and been on hold for 20 minutes. There is clearly some sort of collusion with the energy companies to make this as difficult as possible.

Still not unenrolled.

4 REPLIES 4

Azarco
Community Specialist
Community Specialist

Hey Sespring,

 

We're sorry for the trouble this may have caused you. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

 

Best,
Alex

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Thanks for assisting, Alex,

 

@Sespring, I'm checking back in — how's it going? Have you had a chance to fill out the form? Let us know so we can assist you right away.

Regards,

Mark

Hello Sespring,

 

I wanted to see if you were able to fill out the form. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
 

Regards,

Mark

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Sespring just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

I appreciate your help, Mark and Alex.

 

Best,
Emerson