07-01-2022 02:04 AM
Hi - in my Google Home App - settings - communications - the wrong phone provider is listed. How do I add the correct phone provider? Thanks
07-05-2022 09:59 AM
Hey Margo1,
Thanks for reaching out — let's check this out for you.
Give these steps a try;
Note: If the customer doesn't receive a code, wait 30 seconds, then tap Send new code.
Customers can find the phone number under Your own number. It can take up to 10 minutes for the phone number to show up.
Best,
Alex
07-08-2022 10:06 AM
Hi Margo,
We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-08-2022 08:01 PM
Hi there,
07-08-2022 08:03 PM
07-09-2022 12:29 PM
Hey Margo1,
Thanks for the additional information. To make sure, are you from Australia? For now, mobile calling is only available through:
You might want to check the other option which is Duo calling.
Thanks,
Alex
07-11-2022 04:05 PM
Hi - Yes from Australia. It Telstra is the only added Call Provider then I'm extremely disappointed with the product and it severely limits its functionality to me. What a disappointment. Optus is probably the second largest telephone provider in Australia and should be added. Please advise what Google intend to do with regard to this as this was not explained to me on purchase of the product. Thank you - Margaret
07-12-2022 10:20 AM
Hey Margo1,
We hear you — we appreciate users who are keen on sharing with us their thoughts/experience. We'll take this as feedback.
I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link. Let me know if I can assist you with anything else, otherwise I’ll be locking this thread after 24 hours.
Kind regards,
Alex