08-31-2022 04:01 AM - edited 08-31-2022 04:01 AM
Hello to all,
I have a Sony Bravia with Google TV, synced to Google Home on my phone.
When I ask Google Assistant to turn on the TV, it works, but when I ask the assistant to turn off the TV, It's says something like "Ok, turning off TV" but the TV remains On.
Already saw another post (already locked) regarding a similar problem, but couldn't get a proper suggestion, so I would appreciate any help.
Thanks in advance.
09-06-2022 05:15 PM
Hey FlavioMadeira,
Thanks for reaching out — let's see what we can do.
Was it working before? Were there any recent changes or updates on your TV? Make sure CEC is turned on (for some TVs, if certain settings are adjusted, it can turn off CEC automatically). Also, try unplugging your TV, wait ten minutes, and plug it back in.
Let us know how it goes.
Best,
Alex
09-09-2022 08:05 PM
Hi FlavioMadeira,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
09-10-2022 11:53 PM
Hey FlavioMadeira,
We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi
09-12-2022 01:50 AM
Hello to all, apologies for my late response.
This issue only happens when I try to use the Google Assistant directly on the phone, if I open the TV remote on the Google Home App on the phone and click on the assistant button and ask to turn off the TV, it works, but I consider this useless, because I can just click on the power off button. The turn off voice command on the TV assistant of the physical TV remote also works well.
The TV has the latest updates and the Sony's CEC equivalent turn On. Also did a full shutdown and restart.
Thanks for the reply, and hope there is any more suggestions.
Cheers,
Flávio
09-12-2022 03:22 PM
Hey there,
Thanks for the update. To confirm, have you tried checking the CEC settings on your TV? Also, try uninstalling the Google Assistant on your phone. Checking for system updates on your TV might work too.
Best,
Alex
09-15-2022 03:32 PM
Hello FlavioMadeira,
How's it going with your devices? Have you had the chance to check the CEC settings on your TV?
Regards,
Alex
09-15-2022 04:43 PM
09-15-2022 08:32 PM
Hi FlavioMadeira,
Thanks for the update. Glad to know that it's already working.
Since this has been resolved, we'll go ahead and lock this thread now. Feel free to start a new one if you need any assistance with your Google Nest devices and the community would gladly help.
Cheers,
Princess