Google Home App Issues

[khusted86]

Google home app will not save favorites selections on iPhone after I edit the selections OR the layout! I have tried everything from offloading the app, uninstalling, reinstalling, updating, private relay turned off, vpn is turned off, etc. 

The app also frequently crashes and has become more and more unreliable!

[Mel3580]

Completely agree! Our home devices constantly answer with "I'm not sure but I found these results on the web"...proceeds to give us the correct answer via a link. Then the google home app has always been pretty awful but whatever update they shot out to it around Christmas this last year (2024) has made it completely unusable.  Our cameras just spin and spin and then give an error message. There are countless threads on this and google doesn't respond on a single one or even address the issues. I'm giving them a few more months to figure their **bleep** out but then we're switching to something more reliable. 

[DeboraJ]

Hi @khusted86,

Thank you for reaching out to the community! I'm sorry to hear that you've been experiencing some inconveniences with the Google Home app and the favorites section not saving information on your iPhone. Thank you very much for trying those troubleshooting steps; I really appreciate it. Let me assist you with this. Before we continue, I need some information:

• When did this issue begin?
• What is the Google Home app version you are currently using?
• Have you tried using a different device, such as another phone or an Android device?
• Could you please attach a screenshot of what you see when you try to save your favorites?

Once you provide this information, I will be more than ready to assist you.

Best regards,

Debora